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What is Lean?

Continuous Process Improvement (CPI) is improving work processes, creating efficiencies, decreasing costs, and making the most of our employees’ expertise. There are many CPI techniques, and we are currently focusing on Lean.

Lean is not an acronym. It is the word used to describe a systematic approach to promoting efficiency in the work environment. It is a cycle of continuous process improvement that:

  • Relies on front-line workers. The people who do the work actively participate in decisions for improving their processes.
  • Is proven, outcome driven, and sustainable.
  • Eliminates waste, leaving only efficient processes that bring value to customers.
  • Ensures accountability.
  • Improves customer satisfaction.

For more information about Lean, see Results Washington: About Lean (Office of the Governor).